The importance of pride in our accomplishments is often overlooked or just plain never thought about. That is all too true when it comes to too many of us. If you take a moment to reflect on some of the people in your life whose attitude is always great, you will very likely find a person for whom his or her position isn’t just a job.
People who exude that special something in their daily interaction with customers or clients or fellow employees may not even realize it, but they take pride in their accomplishment right down to each piece they produce, or to each sales call they make, or to each customer they help.
You can probably already pick out a couple of people you interact with for which this is quite obvious. On the other hand, you can probably also pick several people with whom you interact for which this doesn’t apply, or at least doesn’t apply often enough.
We are the only person that can control our own approach to the outside world. We can affect the appearance of a positive attitude even on days when we might not be feeling 100% positive. That isn’t to say that we ought to only act like we’re positive, but that doesn’t hurt to get us over a day or two where something has caused us to lose a little of our ‘positivity’.
I know of a collector for Waste Management who is legend among his clients. I have never heard a bad word about him or his service; actually all I ever hear is how he always goes the extra mile to please his customers most of whom he never even sees on a regular basis. I see others who always have a smile on their face and who are eager to be of service whether they are scooping potato salad into a container for me, or they are administering an eye exam or telling how much my car repair is likely to cost. I also know those whose attitude leaves something to desire; I do my best to avoid them since I don’t want to be affected by their ‘bad day’. Put a smile on your face and go face the world; it makes all the difference.
Alan Campbell, Account Executive