Computer Operations Support Specialist

WFA Staffing

Salary Range: $45k-$55k

Computer Operations Support

Port Washington, WI

Salary Range: $45,000 – $55,000

Essential Functions:

  • Set-up and configure new hardware/software.
  • Troubleshoot user issues in person, remotely, and over the phone.
  • Maintain and troubleshoot physical and virtual servers.
  • Monitor and test disaster recovery solution.
  • Setup/modify/delete AD accounts.
  • Knowledgeable in: Windows desktop and server O/S, Office 365, Antivirus/Antispyware, computer hardware, printers, scanners, wired and wireless networks, and firewalls.
  • Train end-users.
  • Record details related to all user issues in help desk database.
  • Keep accurate running inventory of hardware and software.
  • Maintain and troubleshoot phone system.
  • Maintain and troubleshoot access control and camera systems.
  • Other projects as needed.

Requirements

  • Requires an Associate’s Degree or equivalent from two-year college or technical school.
  • Ability to read, analyze, interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Requires excellent oral and written communications and relationship-building skills.
  • Requires the strong organizational and time-management skills with good attention to detail and ability to coordinate and prioritize multiple projects.
  • Ability to define problems and collect data, establish facts, and draw valid conclusions.
  • PC proficiency to include Microsoft Office (Word, Excel, Access, PowerPoint, Sharepoint, etc.).
  • An aptitude to learn as s/he must seek out and learn new technologies in support of the business.
  • Required availability to be on-call every three weeks for nights and weekends as needed.
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