Customer Service Representative

Job Title: Customer Service Representative
Location: Germantown, WI
Pay: $16.25 per hour
Hours: 8:00 AM – 4:30 PM, Monday through Friday

Job Overview:
As a Customer Service Representative, you will be the first point of contact for customers. Your primary responsibility is to handle inquiries, provide assistance, and resolve any concerns in a professional and timely manner. The ideal candidate is organized, detail-oriented, and possesses strong communication skills.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or in person
• Provide accurate information regarding products and services
• Resolve customer issues and complaints, ensuring customer satisfaction
• Process orders, returns, and exchanges as needed
• Maintain customer records and update databases with relevant information
• Collaborate with internal departments to address customer needs
• Escalate complex issues to the appropriate team members or management
• Follow up with customers to ensure their problems are resolved
• Adhere to company policies and guidelines while interacting with customers

Qualifications:

• High School Diploma or equivalent required
• Previous experience in customer service or related roles preferred
• Strong verbal and written communication skills
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Ability to multitask, prioritize, and manage time efficiently
• Problem-solving abilities and attention to detail
• Friendly and approachable demeanor with a focus on customer satisfaction
• Ability to work in a fast-paced environment