Customer Service Representative

By Carmen Schulz | November 20, 2024

WFA Staffing

Pay Rate: $17-$18 per hour

Job Description: Customer Service Representative
Location: Milwaukee, WI
Pay: $17–$18/hour
Shift: 1st Shift (Exact hours to be determined)

Position Overview:
We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for customers, providing excellent support, resolving inquiries, and ensuring a positive customer experience.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
  • Resolve customer concerns by clarifying issues, identifying solutions, and following up to ensure resolution.
  • Process orders, returns, and exchanges accurately.
  • Maintain detailed and accurate records of customer interactions using our CRM system.
  • Collaborate with team members and other departments to address customer needs.
  • Provide product or service information to assist customers in making informed decisions.
  • Uphold company policies and ensure customer satisfaction standards are met.

 

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