Customer Service Representative

Job Title: Customer Service Representative
Shift: 1st Shift (8:00 AM – 4:30 PM)
Pay Rate: $24.00 per hour
Location: Cudahy, WI

Position Overview

We are seeking a professional and customer-focused Customer Service Representative to join our team in Cudahy, WI. This 1st shift office position is responsible for providing exceptional service to customers by handling inquiries, processing orders, and ensuring a positive customer experience. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced office environment.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries via phone and email

• Process customer orders accurately and efficiently

• Enter and maintain customer information in company systems

• Resolve customer concerns in a timely and professional manner

• Coordinate with internal departments (sales, shipping, production) to ensure order accuracy and on-time delivery

• Provide product information, pricing, and order status updates

• Maintain accurate records and documentation

• Support general office administrative tasks as needed

Qualifications

• 2+ years of customer service or office experience preferred

• Strong communication skills (written and verbal)

• Proficient in Microsoft Office (Word, Excel, Outlook)

• Experience with ERP or order entry systems a plus

• Excellent organizational and multitasking abilities

• Professional demeanor and strong attention to detail

• High school diploma or GED required; associate degree preferred

Please submit resume to jtomson@wfastaffing.com or call and ask for Joann Tomson!