Service Coordinator

By Carmen Schulz | September 16, 2024
  • Contract to Permanent
  • Direct Hire
  • Germantown, WI

WFA Staffing

Pay Rate: $22.00 - $40.00 per hour (based on experience)

Job Title: Service Coordinator
Location: Germantown, WI
Pay: $22.00 – $40.00 per hour (based on experience)
Schedule: Full-Time

As a Service Coordinator, you will be responsible for professionally managing service orders, maintaining extensive knowledge of ERP and SX.e distribution software, and ensuring accurate data entry and communication with customers and vendors.

  • What You’ll Do:
  • Work on Service Order updates and scheduling/completion of orders through the shop.
  • Adjust and follow through on customer inquiries regarding service orders.
  • Present and maintain knowledge of all aspects and options available within SX. e (Infor SX.e distribution software) and able to apply it accordingly to each opportunity.
  • Enter and maintain customer sales orders into SX. e distribution software system as necessary.
  • Gather and provide information to sales and management team, follow up with sales to ensure that issues are resolved to their satisfaction.
  • Provide trouble-shooting assistance.
  • Negotiate best pricing for products/services with suppliers.
  • Collect and distribute required service documentation (i.e., IOM, MSDS information, etc.) from suppliers and customers.
  • Expedite purchase orders as / if necessary.
  • Other duties as assigned.

What You’ll Need:

  • Associate’s degree or equivalent from two-year College or technical school; or High School Diploma with two (2) years related experience.
  • Experience and knowledge of electrical, automation or mechanical distribution.
  • Excellent customer relation and problem-solving skills
  • Strong verbal, written, and interpersonal communication skills
  • Detail oriented, including accurate data entry skills
  • Capable of working independently, as well as a team member
  • High level office computer skills required. Microsoft Office knowledge a must.
  • Interact with co-workers with a positive attitude to maintain a friendly and productive work environment
  • A commitment to “doing it right the first time.”
  • Valid driver’s license and satisfactory driving record required.
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