Case Study: Finding the Right Fit for a High-Volume Production Facility
Client Overview
OSG is a leading provider in the print and mail industry, processing approximately 8 million highly sensitive mail packages each month from its Milwaukee production facility. Operating around the clock with a lean team, OSG depends on dependable employees who can thrive in a fast-paced production environment while maintaining quality and accuracy.
The Challenge
As Director of Operations, Chris Gannon oversees hiring for the facility. Recruiting for OSG presents several unique challenges:
- Specialized production equipment that requires mechanical aptitude and the ability to learn quickly
- Multiple shifts to support 24-hour operations
- A small-team environment where culture fit is just as important as technical ability
- The need for dependable employees who can work independently with minimal supervision
Like many employers, OSG found that reviewing resumes alone wasn't enough. They needed a team that could understand their operation, culture, and hiring needs while identifying candidates who would succeed long-term.
The WFA Staffing Solution
Rather than relying solely on job descriptions, WFA Staffing took a hands-on approach. Our team visited the facility, toured the production floor, met with leadership, and learned firsthand how OSG's operation functions.
By understanding the equipment, workflow, culture, and day-to-day responsibilities of each position, WFA was able to focus on delivering quality candidates rather than simply sending large volumes of resumes.
This partnership allowed OSG to fill a variety of critical roles, including:
- Manual hand operators
- Quality control operators
- High-speed print and inserting equipment operators
- Production leadership positions
In addition to recruiting support, WFA Staffing manages OSG's temp-to-hire program, handling payroll and onboarding during the probationary period before employees transition to OSG's payroll.
The Results
Through a long-standing partnership, WFA Staffing has helped OSG build a dependable workforce that supports its high-volume production demands.
The impact extends beyond filling open positions. One candidate who originally joined OSG through WFA as a Quality Control Operator advanced through the organization and now serves as the facility's Production Manager more than a decade later.
According to OSG, what separates WFA Staffing from other staffing agencies is our commitment to understanding the business and identifying candidates who fit both the role and the company culture.
Client Perspective
"WFA took the time to come into the facility, walk the floor, see the equipment, understand our workflow, and understand our culture. They're not just sending resumes, they're providing quality candidates that fit our needs."
— Chris Gannon, Director of Operations, OSG Milwaukee Production Facility
Looking for a Recruiting Team That Understands Your Business?
At WFA Staffing, we believe successful placements start with understanding your operation, your culture, and your goals. Whether you're hiring production employees, skilled trades professionals, office staff, or leadership positions, we're committed to helping you find the right for long-term success.
Contact WFA Staffing today to learn how we can help support your hiring needs.