Call Center Representative

By | February 9, 2026

WFA Staffing Group

Pay Rate: Based on Experience

Job Title: Call Center Representative
Shift: 1st Shift
Location: Milwaukee, WI
Pay Rate: Based on Experience (BOE)

Job Summary:
We are seeking a friendly and professional Call Center Representative to join our team in Milwaukee. In this role, you will be the first point of contact for callers, answering phones and directing interested parties to the appropriate person or department regarding educational programs. The ideal candidate has strong communication skills, a positive attitude, and the ability to provide excellent customer service.

Key Responsibilities:

  • Answer incoming calls in a courteous and professional manner

  • Provide general information about educational programs

  • Route calls to the appropriate department or staff member

  • Accurately document caller information and inquiries

  • Maintain a high level of professionalism and confidentiality

  • Support administrative or call-center tasks as needed

Qualifications:

  • High school diploma or equivalent

  • Previous call center, customer service, or receptionist experience preferred

  • Strong verbal communication and listening skills

  • Ability to multitask and handle a high call volume

  • Basic computer skills and comfort using phone systems.

Please submit resume to rmurphy@wfastaffing.com or call and ask for Roberta Murphy!

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